- Is shipping and delivery to all regions of Saudi Arabia available?
Yes, in addition, we also have a worldwide shipping service.
- What is the shipping cost for inside and outside Saudi Arabia? What is the approved shipping company?
The shipping cost within Saudi Arabia is SAR 35, and the rest of the world shipping cost is based on each country.
For Saudi Arabia, the certified shipping company is "Smsa" for its safety and high customer care, and FedEx company for worldwide shipping.
- How many days do I have to wait until I receive my order?
You will not be waiting for too long. We will work on your order as soon as you complete your purchasing procedure.
You will receive your purchases during 2 to 4 working days with-in Saudi Arabia, 3 to 5 working days to Gulf countries, and 5 to 10 working days to all companies around the world.
- How can I track my order?
When your order is shipped, you will receive an Email with your shipment details. The Email will contain your Airway Bill number which will be a string of numbers e.g. 12345678910. The shipment number can be used to track your shipment across Smsa or FedEx companies depending on your purchasing area.
For Saudi Arabia customers, you can track your order through Smsa company website: http://www.smsaexpress.com
Also, you can communicate with them for any query regarding shipping and delivery through their toll-free number 920009999
GCC & worldwide shipping:
For GCC countries and the rest of the world customers, you can track your order through FedEx Company website: http://www.fedex.com
- Can I change my address after I order?
Unfortunately we cannot do this if the order has already been shipped.